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Python tricks December 11, 2012

Posted by peileppe in interlude, stats, tools.
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Just found a neat little trick to convert decimal into hexadecimal and vice-verse – you have to use python (provided with OS X)

the command to obtain a hexadecimal number out of a decimal (e.g : 2550) is as follow :

>>> print “%x” % 2550

9f6

The reverse is :

>>> print int(“9f6”,16)

2550

Hope this will be useful –

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Call-Centre little trick April 20, 2011

Posted by peileppe in comics.
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I remember some calls when the person was basically reading the product specifications, and waiting me to acknowledge back … something like This :

  • customer : “I see that this laptop reference has bluetooth, is it correct ?”
  • me : “Yes, sir!”
  • customer : “and the hard drive is 320GB ?”
  • me : “Yes, sir!”
  • customer : “the display is 1024×768?”etc …

Quite funny, but the problem is that the customer isn’t aware that every phone agents is measured on the call duration – and too many long calls, can be interpreted as a lack of skill by the management, therefor all agents have to develop some tricks to handle long calls.